MIS & Data Unit Communications

2/26/26 - Reminder! June Food Package Issuance

Please do NOT create June food packages in advance. June food packages should only be created at the time June benefits are issued and when the participant is on the phone or present in person. At that point, create the June food prescription using the updated NEW food items.

Before issuing any June benefits, you must review the Food Package Change document found here.

The training environment has been updated if you’d like to practice the new process.

If you have any questions, please contact the Help Desk.

2/19/26 - Phase 3 Food Package Changes

The WINNIE Update Document – Phase 3 Food Package Changes (PDF) is now posted to both the Food Package Updates page under Guidance and the WINNIE Release & Update Documents page on the MDH WIC website.

Please review this prior to Monday, February 23, which is when the new food items will be available for you to begin creating future food prescriptions with Effective Dates on or after June 1 for June benefit sets. You should NOT create the new food prescriptions proactively since you will need to discuss substitution preferences with each family. The last page is a cheat sheet to help you ensure you are providing the entire default food package and the options and quantities based on the food substitutions for infants and women/children.

Please contact your State Consultant with any questions.

1/13/26 - Release 3.5.2 canceled and training database refresh Jan. 19

Release 3.5.2 canceled

Release 3.5.2 will not be installed into Production this Saturday, Jan. 17. After a couple of other states who use the SPIRIT software, which we call WINNIE in Minnesota, installed Release 3.5.2, we became aware that one of the bugs was not yet corrected.

This bug, Duplicate Issuance of Benefits (URB 271977), is immediately corrected by the state. A backend SQL is run hourly to identify if any duplicate benefits have been issued, and the state resolves all duplicate issuance before any redemption can occur.

However, one of the SPIRIT states provided the following information about how to identify if duplicate issuance may be occurring: after clicking the Send eWIC Data button no Close button displays on the Aggregated Issuance modal and the system returns to the Issue Benefits page. If this occurs, do not issue benefits again. Immediately call the MN Help Desk (1-800-488-8799, press 2, 2) for help resolving.

WINNIE training database refresh - UNAVAILABLE Jan. 19

All existing training accounts are deleted as part of the refresh process. Any agencies wanting to use WINNIE Training after the refresh on Monday, Jan. 19, will need to contact the Help Desk after the refresh has been completed to have your agency’s training account re-created. The earliest the Help Desk can re-create your training account is the day after the scheduled quarterly training database refresh, or Tuesday, Jan. 20.

To contact the MN Help Desk: call 1-800-488-8799, press 2, 2 or email them at mnhelpdesk@gainwelltechnologies.com.

1/12/26 - Whole grains changes to ounces requires new food prescription before issuing benefits

The conversion of whole grains from pounds to ounces was completed this weekend. However, participant’s existing food prescriptions did not update as expected and a new food prescription MUST be created for all participants before issuing benefits to ensure they receive the correct quantity of whole grains. If benefits are issued without first updating the food prescription, they will be issued only 1 or 2 ounces and will not be able to purchase any whole grain food items.

The default food prescriptions and all previously issued benefits have been updated to correctly display whole grains in ounces.

We apologize for this oversight and thank you for all the work you do for your WIC participants.

12/11/25 - SWIPe errors

You may see errors when trying to capture signatures or scanning a document if using Google Chrome version 142 or higher or Microsoft Edge version 4.3 or higher. These errors are due to new browser security.

The SWIPe Errors Due to New Browser Version (PDF) document provides an overview of why these errors are occurring, how to verify your browser version, how to resolve the error by allowing your browser access, and how to reset permissions if you’ve already blocked your browser’s access.

This document can be found on the following webpages on the MDH WIC website:

• Technical How To’s
• WINNIE Training under Hardware

9/16/25 - Trouble-shooting: MFA page not displaying after logging into Mobile Management

When logging into Mobile Management, you are now required to enter an MFA code. There have been instances in which the MFA code page is not displaying after you enter your password and click the Login button (you will receive the MFA email).

If this occurs, you will need to refresh the page.

Simple refresh: click the refresh icon to the left of the address bar. The MFA page with the green MFA message should display.

If it doesn’t, try clearing the caches with a hard reload/refresh. These are the steps for either Microsoft Edge or Google Chrome:

• Click the horizontal ellipses icon in the top right corner of the browser window.
• Select More tools.
• Select Developer tools.
• With the Developer tool panel open, right-click the refresh icon to the left of the address bar.
• Select:
  • Google Chrome: Empty Cache and Hard Reload
  • Microsoft Edge: Empty Cacher and Hard Refresh

If you still don’t see the MFA page or need further assistance, please contact the MN Help Desk at 1-800-488-8799, press 2, 2.

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